30 July - 02 August, 2018
Hilton Singapore, Singapore

Glenn Lim


Regional Senior Director, Customer Experience Design & Engineering
Manulife


9:30 AM PANEL: Forming a Single Customer View to Improve Business Agility and Customer Excellence

·      Routes to creating a 360 degree view of the customer across all departments and channels
·      Integrating customer databases across life, general and group for comprehensive and real-time insights
·      Leveraging data insights to transform customer engagement and maximise customer lifetime value

9:00 AM Workshop A: Harnessing Insights to Transform Customer Experience

• Crafting an effective Customer Experience Framework for your organisation
• Utilising power of immersion research to uncover patterns for innovation
• Designing evolutionary vs revolutionary customer journeys
• Leveraging data and technology to leap frog transformation


Check out the incredible speaker line-up to see who will be joining Glenn.

Download The Latest Agenda