23 - 24 July, 2019
PARKROYAL on Beach Road, Singapore, Singapore

Daniel Ling

Head of Experience Design, Income

1:00 PM Workshop B : Leveraging Design Thinking in Customer Journey Mapping

·         Creating an effective customer journey framework
·         Utilising data and technology to gain deeper understanding of your customers
·         Finding the intersection between feasibility, viability and desirability to meet customer expectations
·         Leading cross-functional efforts in designing and delivering exceptional customer journeys

Check out the incredible speaker line-up to see who will be joining Daniel.

Download The Latest Agenda