30 July - 02 August, 2018
Hilton Singapore, Singapore

Daniel Ling

Head of Experience Design, Income
Income

Daniel Ling has more than 10 years of design thinking experience and has moulded himself to be a “designer in a business suit”- strong in the design thinking process and yet relevant to the financial and business industry. He is an effective human factors designer- in areas of space, product and visual architecture for end users.

He heads the Experience Design Team for Income and previously DBS and OCBC, he spearheaded key projects in branch, digital and innovation for leading financial industry. He has facilitated and conducted training to over 300 professionals across government, MNCs and schools. 

On top of all, Daniel also founded Emerge Creatives Design Thinking Training company- with clients from Singapore government agencies such as Mindef, ICA and NAVY and schools such as Millennia Institute, RP and NUS, top MNCs such as Fuji Xerox, British American Tobacco and DBS.

He authored the Complete Design Thinking Guide for Successful Professionals and the book is sold worldwide via Amazon, iTunes, Kinokuniya and MPH. 

Through his work, Daniel has been featured in AXIS magazine and Straits Times. His OCBC Experience Design team also won the Asia’s Top Design Practice from Singapore Design Awards in 2014. He is Experience Design mentor to DBS Hotspot Program. He mentored winning teams in the DBS Unicorn Challenge 2016 as well as the Income Ideasmash Hackathon 2017. 



1:00 PM Workshop B : Leveraging Design Thinking in Customer Journey Mapping

·         Creating an effective customer journey framework
·         Utilising data and technology to gain deeper understanding of your customers
·         Finding the intersection between feasibility, viability and desirability to meet customer expectations
·         Leading cross-functional efforts in designing and delivering exceptional customer journeys


Check out the incredible speaker line-up to see who will be joining Daniel.

Download The Latest Agenda