Pre-Conference Workshops

9:00 AM - 12:00 PM Digitising & Automating Back Office Processes

Kevin Angelini, Head of Strategy, M&A and New Initiatives, Asia Pacific
· Why transform? Clarifying your goals to share your back office transformational strategies
· Considering ease and agility of change: Which process/ operations would benefit most from digitisation, and is it easy to achieve
· Minimising business interruptions during the transition and ensure alignment of company resources to fast-track implementation
· Sharing session: What can you expect? A review of common challenges and pitfalls


Kevin Angelini

Head of Strategy, M&A and New Initiatives
Asia Pacific

1:00 PM - 4:00 PM Optimising the Insurance Claims Experience

Simon Johnson, Head of Claims, QBE Insurance
· Improving claims management practices: Practical applications for General and Life Insurance
· Implementing an agile and modern claims platform for core processing: How to integrate with enterprise systems and data
· Exploring disruptive technologies to combat insurance fraud and claims process automation with AI
· Linking claims and analytics for lower risks and increased efficiency


Simon Johnson

Head of Claims
QBE Insurance