In order for insurance companies to thrive in the fast-paced digital landscape of the globally interconnected economy, it is essential that they seek out and fully engage with new opportunities brought about via digital transformation. Download the article to know more about it.
Traditionally, the insurance industry has always been more of a follower than a leader when it comes to adopting new technological innovations. However, currently we’re seeing a significantly speedier approach being taken by an increasing number of leading insurers who want to leverage the most important tech trends and innovations. As developments like blockchain, next generation chatbots and advanced AI all make their mark on various industries including retail, healthcare and education, insurance is now beginning to feel the impact of digital transformation with more noticeable force.
This ebook provides examples of how AIG, Tokio Marine Life Insurance Singapore and Zurich are implementing innovative technologies within their organisations.
Digital transformation is no small feat for insurance companies as they face inflexible legacy systems and a culture that is notorious in its resistance to change. Yet change they must if they want to succeed in the age of the customer. Customer centricity is more important than ever when it comes to driving profitable growth of insurance companies. These customers are digital natives who expect personalised and pain-free experiences. They desire meaningful interactions at every stage of the policy life cycle. A “one-size fits all” policy does not cut it in the 21st Century, customers want products and services to suit their individual needs.
Singapore Life has taken all of the efficiency that technology provides to create a 100% digital and technologically enabled life insurance company that creates a better value and experience for their customers. We asked their CEO, Walter de Oude what tools and strategies they used to achieve this.
See who you could meet at Digital Transformation for Insurance 2018!