30 July - 02 August, 2018
Hilton Singapore, Singapore

CONFERENCE DAY TWO: WEDNESDAY 1 AUGUST 2018

CONFERENCE DAY TWO: WEDNESDAY 1 AUGUST 2018

8:00 am - 8:45 am Registration & Coffee & Tea

8:45 am - 9:00 am Chairman’s Opening Remarks

BRIDGING CUSTOMER EXPERIENCE GAPS

9:00 am - 9:30 am The Power of Data: Data Driven Intelligence to Engage Tomorrow’s Consumers

Ram Kumar - Global Head of Data Strategy and Governance QBE Insurance
·      The future of customer experience in the insurance industry
·      Integrating people, process and technology through data to drive product and service differentiation
Challenges in harnessing the power of data to drive change
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Ram Kumar

Global Head of Data Strategy and Governance
QBE Insurance

·      Routes to creating a 360 degree view of the customer across all departments and channels
·      Integrating customer databases across life, general and group for comprehensive and real-time insights
·      Leveraging data insights to transform customer engagement and maximise customer lifetime value
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Yuhui Yao

Group Vice President, Head of Customer Analytics & Behavioural Insights
FWD Insurance

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Glenn Lim

Regional Senior Director, Customer Experience Design & Engineering
Manulife

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Famida Alonto

Chief Innovation Officer
Insular Life Assurance Company

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Ram Kumar

Global Head of Data Strategy and Governance
QBE Insurance

10:45 am - 11:15 am Enhancing Omni-Channel Customer Interactions with Digital Experience

Andrew Wee - Pre-Sales Director Quadient
·      Streamlining, delivering and optimising experiences consistently across all digital touchpoints
·      Aligning strategies, teams, processes and technology
·      Managing your customer journey with actionable customer communication and insights
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Andrew Wee

Pre-Sales Director
Quadient

10:45 am - 11:30 am Speed Networking & Morning Refreshment Break

11:30 am - 12:45 pm Roundtable A - Modernising Legacy Systems in Insurance

Clarence Goh Goh - Head of Business Process HSBC Insurance
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Clarence Goh Goh

Head of Business Process
HSBC Insurance

11:30 am - 12:45 pm Roundtable C - Utilising Chatbots to Drive Agent and Customer Engagement

Michelle Tan - Head of Customer Servicing AIA Malaysia
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Michelle Tan

Head of Customer Servicing
AIA Malaysia

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Ken Lee

Head of Delivery - Digital and Automation, Business Transformation Office
AXA China Region Insurance Company Limited; AXA General Insurance Hong Kong Limited

11:30 am - 12:45 pm Roundtable D - Adopting a Mobile-First Strategy to Drive Digital Transformation

Gavin Gollogley - Head of Digital, Asia Sun Life Financial
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Gavin Gollogley

Head of Digital, Asia
Sun Life Financial

12:45 pm - 2:00 pm Networking Lunch

CUSTOMER-CENTRIC PRODUCT INNOVATION

·      How are Insurtechs disrupting and transforming the insurance industry?
·      Tapping on operational integration and synergies to access new markets and customer segments
·      Strengthening business foothold in key markets and delivering value beyond traditional insurers
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Ashley Kee

CEO & Co Founder
Bandboo

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Rosaline Chow Koo

Founder & Chief Executive Officer
CXA

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Frank Stevenaar

CFO and co-founder
GoBear

Richard Turrin


FinTech Expert

2:45 pm - 3:15 pm Beyond Insurance Partnerships: Forming Strategic Partnerships to Promote Product Innovation

Mike Eksteen - Vice President, Chief Digital Officer, Asia Pacific Chubb
  • Rewriting the traditional roles of insurance with non-insurance partnerships
  •  Leveraging customer and partner-centric platforms to explore new business opportunities
  •  Strengthening business foothold in key markets as a lifestyle and wellness provider
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Mike Eksteen

Vice President, Chief Digital Officer, Asia Pacific
Chubb

3:15 pm - 3:45 pm Afternoon Refreshment Break

MONETISING INSURANCE PARTNERSHIPS

·      Reinventing bancassurance for the digital generation
·      New dynamics of a cost-effective and win-win bancassurance partnership
·      Devising a cohesive multi-product and multi-channel strategy to target, acquire and convert customers
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Joe Durkan

Regional Alternative Distribution Leader, Asia
Pacific Life Re

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Alex Tay

Head of Strategic Development, Bancassurance
Manulife

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Grace Tng

Executive Director, Head of Bancassurance Singapore
DBS Bank

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Nipun Grover

Head of Sales and Distribution, Bancassurance and Partnerships
Allianz Global Corporate & Specialty (AGCS)

4:30 pm - 5:00 pm CLOSING KEYNOTE: Emerging Ecosystems: Successfully Driving Collaborative Innovation with Insurtechs

Akiko Taguchi - Head of Open Innovation LumenLab MetLife Innovation Centre
·      Cultivating a start-up mindset to push the innovation envelope
·      Working with Insurtechs to create on-demand product offerings
·      Winning over next generation customers with design thinking
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Akiko Taguchi

Head of Open Innovation LumenLab
MetLife Innovation Centre

5:30 pm - 5:40 pm Chairman’s Closing Remarks & End of Summit