30 July - 02 August, 2018
Hilton Singapore, Singapore

CONFERENCE DAY ONE: TUESDAY 31 JULY 2018

CONFERENCE DAY ONE: TUESDAY 31 JULY 2018

8:00 am - 8:45 am Registration & Coffee & Tea

8:45 am - 9:00 am Chairman’s Welcome Remarks

Gavin Gollogley - Head of Digital, Asia Sun Life Financial
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Gavin Gollogley

Head of Digital, Asia
Sun Life Financial

DIGITISATION & TRANSFORMATION

·      New value propositions and market opportunities for insurers in the age of customer
·      Structuring a digital business strategy on transforming product, marketing, distribution and sales
·      Investing in the right people, process and technology to maximise emerging opportunities in the insurance marketplace
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James Tan

Chief Executive Officer
Tokio Marine Life Insurance Singapore Ltd

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Mark Drasutis

Chief Digital Officer
IAG

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Nirupam Das

Chief Information Officer
Liberty Insurance

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Tomasz Kurczyk

Digital Transformation Director
AXA Singapore

9:45 am - 10:15 am Realising the Benefits of a Scalable, Lean and Agile Digital Insurer

Walter de Oude - CEO Singapore Life
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Walter de Oude

CEO
Singapore Life

10:15 am - 10:45 am Enabling Rapid Innovation as a Digital Insurer

Karen Astley - Vice President, Asia Pacific Appian
·      Being digital first and going beyond portals and mobile applications
·      Adapting to the new pace of change in a faster, smarter and more connected digital world
·      Looking beyond the low-code curtain: Finding a powerful and streamlined set of tools to empower breakthrough innovation
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Karen Astley

Vice President, Asia Pacific
Appian

10:45 am - 11:30 am Speed Networking & Morning Refreshment Break

COGNITIVE INTELLIGENCE IN INSURANCE

·      Practical applications of AI, machine learning and blockchain in CRM and insurance data management
·      Commercialising smart customer-centric solutions in processing insurance claims and payments
·      Addressing the need and importance for governance, security and scalability in technology adoption
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Paul Griffin

Associate Professor of Information Systems (Practice), Director, Financial Technology & Analytics, School of Information Systems (SIS)
Singapore Management University

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Tomasz Kurczyk

Digital Transformation Director
AXA Singapore

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Allison Howells

Data Innovation Director
IAG

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Balaji Prabhakaran

Head of Propositions and Digital Products, Asia Pacific
Allianz

12:15 pm - 12:45 pm Scaling Customer Service and Leading Digital Transformation with Voice-Based Technology

Ravi Saraogi - Co-Founder & President – Asia Pacific Uniphore Software Systems
·      How are voice-based services gaining traction in the insurance industry?
·      Acquiring predictive and prescriptive customer insights from data to drive business outcomes
·      Making advancements in digital innovation through “conversations” with smart machines
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Ravi Saraogi

Co-Founder & President – Asia Pacific
Uniphore Software Systems

12:45 pm - 2:00 pm Networking Lunch

PROCESS & WORKFLOW OPTIMISATION

·      Reviewing your digitisation roadmap and key execution strategies
·      Evaluating process to automate and digitise to drive greater business outcomes
·      Re-engineering business processes and restructuring operating models to maximise the benefits of digitisation
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Ken Lee

Head of Delivery - Digital and Automation, Business Transformation Office
AXA China Region Insurance Company Limited; AXA General Insurance Hong Kong Limited

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Dennis Liu

Executive Vice President & Head, Business Transformation & Technology
Etiqa Insurance

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Carolyn Pritchard

Head of Underwriting & Claims (Life) – Southeast Asia, South Asia & Middle East
Munich Re

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Vince Kasten

Head of Workflow Automation
Prudential Corporation Asia

Tuval Lava

President & Executive Chairman
CallVU

2:45 pm - 3:15 pm Digital Workforce: The Game Changer for Insurance Industry

Rajesh Krishnaswamy - Head of Client Services, Asia Pacific Automation Anywhere
·      Establishing conviction for the RPA program and evaluating tools and implementation partners
·      Using automation and digital workforce to reduce operating costs and meet corporate objectives
·      Staying relevant and compliant with the adoption of RPA technology to deliver customer-centric services
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Rajesh Krishnaswamy

Head of Client Services, Asia Pacific
Automation Anywhere

3:15 pm - 3:45 pm Afternoon Refreshment Break

REIMAGINING INSURANCE DISTRIBUTION & MARKETING

3:45 pm - 4:15 pm Driving Innovation and Speed to Market

Juliana Chua - Head of Digital Transformation NTUC Income
·      Disruption in the digital age: How have customer expectations and requirements evolved?
·      Finding market niches and identifying opportunities for customised insurance products
·      Conceptualising, trialing and fast tracking the rollout of digital products
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Juliana Chua

Head of Digital Transformation
NTUC Income

·      Tracking generational changes in customer preferences and expectations
·      Maximising sales and marketing outreach strategies with the right distribution channels
·      Performance benchmarking and measurement in taking distribution effectiveness to the next level
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Wing King Choong

Chief Agency Officer
AIG

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Jon Ford

Vice President & Regional Head of Partnership Distribution, Asia Pacific
Chubb

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Famida Alonto

Chief Innovation Officer
Insular Life Assurance Company

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Nadia Suttikulpanich

Head of Fuchsia Innovation Centre
Muang Thai Life Insurance

5:00 pm - 5:30 pm Exploring Digital Distribution and Marketing to Engage, Attract and Convert the Connected Customers

Prashant Agarwal - Head, Digital Marketing AIA Group
·      Rules of engagement with a fully digital direct distribution strategy
·      Shifting the focus from product to customer-centricity through personalisation
·      Identifying and maximising upsell and cross-sell opportunities
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Prashant Agarwal

Head, Digital Marketing
AIA Group

5:30 pm - 5:40 pm Chairman’s Closing Remarks & End of Day One