30 July - 02 August, 2018
Hilton Singapore, Singapore

CONFERENCE DAY ONE: TUESDAY 31 JULY 2018

CONFERENCE DAY ONE: TUESDAY 31 JULY 2018

8:00 am - 8:45 am Registration & Coffee & Tea

8:45 am - 9:00 am Chairman’s Welcome Remarks

DIGITISATION & TRANSFORMATION

9:00 am - 9:45 am CXO PANEL: Creating Value and Capturing Opportunities in the Emerging Digital Insurance Ecosystem

Neil Gardner, Chief Customer Officer – Asia,Generali Alex Kimura, Chief Strategy Officer, Asia,Aviva
·      New value propositions and market opportunities for insurers in the age of customer
·      Structuring a digital business strategy on transforming product, marketing, distribution and sales
·      Investing in the right people, process and technology to maximise emerging opportunities in the insurance marketplace
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Neil Gardner

Chief Customer Officer – Asia
Generali

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Alex Kimura

Chief Strategy Officer, Asia
Aviva

9:45 am - 10:15 am Realising the Benefits of a Scalable, Lean and Agile Digital Insurer

Walter de Oude, CEO,Singapore Life
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Walter de Oude

CEO
Singapore Life

10:15 am - 10:45 am Building Digital Capabilities to Drive Business Innovation in Insurance

·      Moving up the value chain through front and back-office digitisation
·      Capitalising on the benefits of AI technologies and machine learning
·      Establishing the new frameworks for operational efficiency and customer experience management

10:45 am - 11:30 am Speed Networking & Morning Refreshment Break

COGNITIVE INTELLIGENCE IN INSURANCE

·      Practical applications of AI, machine learning and blockchain in CRM and insurance data management
·      Commercialising smart customer-centric solutions in processing insurance claims and payments
·      Addressing the need and importance for governance, security and scalability in technology adoption
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Tomasz Kurczyk

Digital Transformation Director
AXA Singapore

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Allison Howells

Data Innovation Director
IAG

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Balaji Prabhakaran

Head of Propositions and Digital Products, Asia Pacific
Allianz

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Nirupam Das

Chief Information Officer
Liberty Insurance

12:15 pm - 12:45 pm Scaling Customer Service and Leading Digital Transformation with Voice-Based Technology

Ravi Saraogi, President – Asia Pacific,Uniphore Software Systems
·      How are voice-based services gaining traction in the insurance industry?
·      Acquiring predictive and prescriptive customer insights from data to drive business outcomes
·      Making advancements in digital innovation through “conversations” with smart machines
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Ravi Saraogi

President – Asia Pacific
Uniphore Software Systems

12:45 pm - 2:00 pm Networking Lunch

PROCESS & WORKFLOW OPTIMISATION

2:00 pm - 2:30 pm Innovating Customer Onboarding Experience in Insurance

·      Benefits, challenges and ROI of implementing digital onboarding
·      Introducing new processes to ensure compliance and outstanding onboarding experience
·      Ensuring integration with legacy systems and enterprise-wide adoption
·      Reviewing your digitisation roadmap and key execution strategies
·      Evaluating process to automate and digitise to drive greater business outcomes
·      Re-engineering business processes and restructuring operating models to maximise the benefits of digitisation
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Ken Lee

Head of Delivery - Digital and Automation, Business Transformation Office
AXA

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Dennis Liu

Senior Vice President & Head, Business Transformation & Technology
Etiqa Insurance

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Carolyn Pritchard

Head of Underwriting & Claims (Life) – Southeast Asia, South Asia & Middle East
Munich Re

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Vince Kasten

Head of Workflow Automation
Prudential Corporation Asia

3:15 pm - 3:45 pm Implementing Robotic Process Automation to Advance Claims Processing and Underwriting

·      Securing organisational buy-in and overcoming challenges in RPA deployment
·      Improving efficiency and precision with the intersection of humans and machines
·      Quantifying ROI and benchmarking performance post-implementation

3:45 pm - 4:15 pm Afternoon Refreshment Break

REIMAGINING INSURANCE DISTRIBUTION & MARKETING

·      Tracking generational changes in customer preferences and expectations
·      Maximising sales and marketing outreach strategies with the right distribution channels
·      Performance benchmarking and measurement in taking distribution effectiveness to the next level
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Wing King Choong

Chief Agency Officer
AIG

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Jon Ford

Vice President, Head of Partner Distribution, Asia Pacific
Chubb

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Nadia Suttikulpanich

Head of Fuchsia Innovation Centre
Muang Thai Life Insurance

5:00 pm - 5:30 pm Exploring Digital Distribution and Marketing to Engage, Attract and Convert the Connected Customers

Prashant Agarwal, Head, Digital Marketing,AIA Group
·      Rules of engagement with a fully digital direct distribution strategy
·      Shifting the focus from product to customer-centricity through personalisation
·      Identifying and maximising upsell and cross-sell opportunities
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Prashant Agarwal

Head, Digital Marketing
AIA Group

5:30 pm - 5:40 pm Chairman’s Closing Remarks & End of Day One