New Value Proposition, Interactions & Operational Excellence in the Age of the Customer

Digital disruption is forcing incumbents across industries to reinvent their businesses, and insurers are not exempted.

Faced with tight competition and a fast changing customer landscape, the pressure is on for insurers to invest in people, processes and technologies to maximise the advantages of the new digital insurance ecosystem to value-create and win over the next generation of customers.

Returning for a 2nd year, join the Digital Transformation for Insurance 2018 to explore practical next steps towards accelerating digital maturity and how insurers can scale agility in their organisation through a series of impactful discussions spanning digitising back and front-office operations, harnessing AI for customer insights, customer-centric product innovations and more!

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2018 Expert Speakers include:

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Why Attend?

Discover how Asia’s top insurers are future-proofing their organisations through strategic front and back office digital transformation

Capitalise on the opportunities of the new digital insurance ecosystem from customer engagement, distribution, partnerships to sales

Gain valuable customer insights on mastering customer interactions and advocacy in an omnichannel era

Evaluate the ROI of technologies such as chatbots, robotic process automation, blockchain and AI

Exchange best practices with the region’s leading insurers on accelerating the transformation towards becoming a digital enterprise

Key Conference Themes:


The New Digital Insurance Ecosystem: Accelerating Transformation & Harnessing Opportunities


Reimagining Insurance Distribution Models: Agency vs. Bancassurance vs. Direct Sales


Driving Customer-Centric, Omnichannel Engagement & Interactions


Digitising & Automating Operations for Enhanced Efficiency & Productivity: From Onboarding to After-Sales Service and Claims


AI, Machine Learning, Blockchain, RPA & Chatbot Applications in Insurance


Forming Innovative InsurTechs & Beyond-Insurance Partnerships

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